How to claim


Choose your Insurance product

CUSTOMER PROTECTION INSURANCE

The Customer Protection Insurance Policy offers our Cards and Loans customers peace of mind in the event of death or disability or retrenchment.

Steps to follow:

  1. Filling in the relevant claim form; see below which one is likely to be your situation
  2. Attaching the required documents; as stated on the claim form
  3. Sending it to either via email claims@rcsgroup.co.za
    or via fax at 021 597 47 25.

Once we have received your claim documents, it takes 2-3 weeks for us to assess the claim and give a response.

 

REQUIRED CLAIM FORM DOCUMENTATION

Retrenchment claim

Permanent disability claim

Temporary disability claim

Death (Natural) claim

Death (Unnatural) claim

 

CUSTOMER PROTECTION INSURANCE CLAIM FORMS

Here are all the different claim forms. Select the one that is relevant to your claim.

Ways to get your claim form:

 

ACCIDENTAL DEATH INSURANCE

Accidental Death Insurance Policy is designed to give our customers peace of mind in knowing that their family will be financially secure should they die from an accident.

Steps to follow:

  1. Filling in the relevant claim form; see below which one is likely to be your situation
  2. Attaching the required documents; as stated on the claim form
  3. Sending it to either

 

REQUIRED CLAIM DOCUMENTATION

 

ACCIDENTAL DEATH INSURANCE CLAIM FORMS
Here are all the different claim forms. Select the one that is relevant to your claim.

 

WAYS TO GET YOUR CLAIM FORM:

 

MOTOR AND HOME

Steps to follow:

 

REMEMBER THE FOLLOWING WHEN YOU CALL 0861 007 292:

 

BELOW IS A SUMMARY OF THE STEPS YOU WILL NEED TO TAKE WHEN LODGING A CLAIM:

 

IN THE EVENT OF A MOTOR CLAIM OBTAIN FULL DETAILS OF:

If there is no damage to the vehicle but there is possible damage to the third party property, the incident must still be reported to us and the police within the time frames specified above.

© 2018 - RCS Group. RCS is a registered Credit and Financial Services Provider. NCRCP 38. FSP 44481